Delivery policy

Where in South Africa are we able to deliver to?

We currently offer delivery of goods exclusively within the greater Cape Town area, within 25km from our Factory Shop in Parow Industria.

The following areas fall within our delivery routes:

Should you wish to enquire whether your address falls within our delivery range, please contact us on info@bathroomfactoryshop.co.za or phone 021 931 5137.

How long does delivery take, and what are the delivery costs?

Delivery will take place within 10 working days of placing your order. Our team will contact you to arrange your delivery as we usually deliver to each area/suburb once a week. Should our driver arrive at your premises as arranged, and nobody is available to accept your delivery, you will need to arrange for collection from our premises or pay another delivery charge for us to redeliver your goods.

Please note working days do not include weekends or public holidays, and delivery only takes place on working days (Monday to Thursday between 9am and 4pm and Fridays between 9am and 3pm).

Delivery within 25km of The Bathroom Factory Shop will cost R300 Including VAT. Any orders falling outside of this delivery range will need to arrange for collection at our factory shop premises, or at a landmark which falls within our delivery areas.

Do you offer click and collect?

Yes we do, for those who would like to collect, please select the collection option at checkout. Once your order has been processed, you will receive an email notifying you that your order is ready for collection.

Collection address:

25 Stellenberg Road
Parow Industria
Cape Town
7493

Collection days and times:
Monday to Thursday between 9am and 4pm
Fridays between 9am and 3pm
Weekends – closed

Contact telephone number 021 931 5137
Email address: info@bathroomfactoryshop.co.za

If I live outside of the delivery area, am I still able to order your products?

Yes you can, you will just need to choose the click and collect option at checkout, and arrange your own courier/transport to collect the goods from our premises and deliver it to you.

If you are sending a courier, please ensure that all the relevant details are sent to us. Goods will be checked with the courier upon collection, and the Bathroom Factory Shop does not accept any liability for these goods once they have left our premises. Most couriers do offer insurance for damage to goods during transit, which we highly recommend if you are using a courier to collect goods on your behalf. This insurance will be at your own cost and discretion.

Please wait for our notification that your goods are ready for collection before sending your transport/courier to collect.

Do you provide tracking information?

As we provide our own delivery service, we do not provide tracking information. We will however keep you informed regarding your delivery. In the rare event that you have not heard from us regarding your delivery within 5 working days, please feel free to contact us.

General notes on delivery

Whilst we do our best to provide the fastest and best delivery turnaround time, sometimes certain events are beyond our control and can cause delays to deliveries. We will however be in contact with you to update you on the date of your delivery. We will provide you with a delivery date and estimated time (times given are estimates and can be delayed due to traffic and/or other reasons beyond our control). We do not deliver on weekends or public holidays. For any further assistance please email us at info@bathroomfactoryshop.co.za.