After purchase care of products and Guarantees

Please note that all products should only be cleaned with a damp cloth, and a very mild solution of sunlight liquid diluted in water. Once you have wiped the cabinet down with the damp cloth, dry the cabinet.Do not use abrasive cleaning materials, especially those which contain ammonia to clean your cabinet as these will damage your cabinet and hardware. Ammonia is a corrosive chemical and will attack the chrome plating on handles, hinges, cabinet feet and runners, and it will also stain and discolor resin basins.If your cabinet is in direct sunlight, we suggest that you put a blind onto your window during the heat of the day, as constant direct sunlight may cause delamination over time.Led Mirrors purchases:

• Spares can be purchased from the Bathroom Factory Shop if anything goes wrong outside of the guarantee period
• When mirrors are exposed to excessive moisture, the moisture can get between the layer of silver and the backing. This causes the bond to break and the silvering to chip off behind the glass, leaving your mirror with unsightly dark spots or black edges where the silver has fallen away. To prevent this from happening, we have applied silicone to the edges of all mirrors sold at The Bathroom Factory Shop. If a customer would like to decrease the chances of this happening to their mirror over time, we recommend that silicone is reapplied on a regular basis – annually. No guarantee is given on the mirror itself, as factors such as living at the coast, high moisture areas or the use of abrasive cleaning materials are factors which will erode mirrors over time.
• You will need to appoint a qualified electrician to install your LED mirror. We recommend that the electrician connects the LED mirror directly onto your main power supply. The LED mirror has its own switch to put the LED’s on and off as required. All costs associated with the electrician are for your own account and the Bathroom Factory Shop is not liable for these costs.
• A 1 year guarantee is given on the LED Lights, power supply and switch.
• This guarantee is only valid if proof can be supplied that there is a surge arrestor installed on your distribution board, and that the LED mirror was installed by a registered electrician.
• In cases where customers do not have a surge arrestor installed, or the LED mirrors were not installed by a registered electrician, repairs will be for the customer’s own account.

Toilets

• Toilets need to be installed by a registered plumber, all costs associated with the plumber are for your own account and the Bathroom Factory Shop is not liable for these costs.
• Do not install toilets using cement – the brackets supplied with the toilets should be used for installation, and cement should not be used under any circumstances. Expansion and contraction of the cement will cause your toilet to crack.
• 5 Year guarantee on glazing. Excludes chips and cracks as these are not manufacturing faults.
• 1 Year guarantee on toilet mechanisms
• 6 month guarantee on plastic soft close toilet seat (soft close mechanisms only), thereafter new seats can be purchased from the Bathroom Factory Shop
• 1 year guarantee on duraplast soft close toilet seat (soft close mechanisms only), thereafter new seats can be purchased from the Bathroom Factory Shop
• All guarantees voided if goods are not installed by a registered plumber

Cabinets

• Cabinets need to be installed by a registered plumber, all costs associated with the plumber are for your own account and the Bathroom Factory Shop is not liable for these costs.
• 1 Year guarantee for manufacturing flaws on cabinets. Excludes chips and cracks on basins, as these are not manufacturing faults. The guarantee does not include the following: Water damage, scratches or chips in the foil, delamination due to improper installation, or any other damage arising from improper installation.
• All guarantees voided if goods are not installed by a registered plumber

Basins

• Basins need to be installed by a registered plumber, all costs associated with the plumber are for your own account and the Bathroom Factory Shop is not liable for these costs.
• Do not install basins using cement, as the expansion and contraction of the cement will cause the porcelain to crack.
• 5 Year guarantee on glazing. Excludes chips and cracks as these are not manufacturing faults.
• Some of our cabinet and basin combo’s have porcelain basins, and some have resin basins. Both have their own advantages as follows:

Resin basins

• Basins are perfectly straight and have modern, straight lines
• Light scratches can be buffed out, and small chips can be repaired (a slight colour variation may be seen on the repaired spot)
• Resin basins should NOT be cleaned with any abrasive cleaning materials, and do not use dyes, acetones etc in resin basins

Porcelain basins

• Do not scratch or discolour
• Easy to clean

Wall mounted basinsNone of our basins are wall mountable unless specified by ourselves in the product information. Do not wall mount basins which are not meant for this purpose.Plumbing fittingsAll plumbing fittings requires to install the products purchased on our website will need to be supplied by your plumber. We only sell the cabinets, basins, toilets and mirrors, and do not supply the additional plumbing fittings required for installation.